Customer Information
Policies designed to make ordering clear.
Review delivery, returns, privacy and order terms before purchasing. Contact us if any condition needs clarification.
01
Shipping & Delivery
Delivery charges, service areas, time estimates, site access, inspection and depot pickup.
Read policy → 02Returns & Refunds
Return eligibility, damage reporting, exclusions, cancellations and refund timeframes.
Read policy → 03Terms & Conditions
Pricing, order acceptance, payment, product information and customer responsibilities.
Read terms → 04Privacy Policy
What information we collect, why we use it, data sharing, storage, security and customer choices.
Read policy → 05Frequently Asked Questions
Quick answers about ordering, quotations, delivery, product pricing and returns.
View FAQ → 06Contact & Business Details
Reach our team by phone, business email, WhatsApp or visit .
Contact Mjengo →Before You Order
What customers should always see.
- The correct product name, specification, unit and price.
- Availability status and any lead time for special orders.
- Delivery or pickup cost before payment.
- The total amount and selected payment method.
- Easy access to contact, return and privacy information.