1. Who is responsible for your information
Mjengo is responsible for the personal information collected through this website and its customer-service channels. Contact us at , , or Kenya.
2. Information we collect
We may collect your name, phone number, email address, billing or delivery address, location details, order and quotation information, payment status, communications, product reviews, device or browser information, and information needed to prevent fraud or maintain transaction records. We do not need or request payment credentials, PINs or financial account passwords.
3. How we use information
Information may be used to answer enquiries; prepare quotations; create and fulfil orders; verify payment status; coordinate delivery or pickup; provide returns, refund and customer support; maintain financial and operational records; protect the website and customers; and comply with legal obligations.
4. Why we process information
We process information where it is necessary to take steps requested by a customer or fulfil an order, where required by law, where we have a legitimate operational or security reason, or where the customer has given consent, such as for optional marketing communications.
5. When information is shared
We may share only necessary information with delivery or logistics partners, hosting and website service providers, professional advisers, authorities where legally required, or a successor business in a legitimate transaction. Service providers should use information only for the agreed purpose. We do not sell customer contact information.
6. Cookies and local storage
The website may use browser storage to remember a shopping cart, preferences, order drafts or locally submitted reviews. Essential storage supports store functionality. Analytics or advertising cookies should not be activated on the live website without appropriate notice and consent where required.
7. Retention
We keep personal information only for as long as reasonably necessary for the purpose collected, customer support, transaction records, dispute handling, security and applicable legal obligations. Information that is no longer required should be securely deleted or anonymised.
8. Security
The live website and checkout must use a valid SSL certificate and HTTPS. We use reasonable administrative and technical safeguards, but no internet transmission is completely risk-free. Customers should not send payment passwords or PINs through forms, email or WhatsApp.
9. Your choices and requests
You may ask to access, correct or update your information, object to or restrict certain processing, withdraw consent for optional communications, or request deletion where legally appropriate. Contact and provide enough information for us to verify and respond to the request.
10. Children
The store is intended for customers capable of entering a purchase contract. We do not knowingly use the website to collect personal information from children for marketing.
11. External services
Links to WhatsApp, maps or other third parties are governed by their own privacy practices. Review their policies before providing information.
12. Policy updates
We may update this policy when our website, suppliers, systems or legal obligations change. The latest version and effective date will be published here.
13. Privacy contact
Questions or requests should be emailed to or raised by phone on during business hours.
Contact Mjengo before placing an order if you need an explanation of any condition.